Support

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Browse frequently asked questions or submit a support request — we reply within 1 business day.

Email

support@soulful.tz

Phone

+255 762 123 456

Hours

Replies within 1 business day

Frequently Asked Questions

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Case unresolved after 5 business days?

If you have an open case reference and have not received a resolution within 5 business days, email escalations@soulful.tz with your case reference number and a brief description of the issue. Our team will prioritise your case within 2 business days.

For urgent issues at an active event, call +255 762 123 456.